Employment and Labour unveils new Online services database system

Department of Employment and Labour is on a transformational journey to modernise its information and communication technology landscape

The Department is on a transformational journey to modernise its Information and Communication Technology landscape. The Department aims at One Department of Employment and Labour, One client database, One registration process and an overall integrated business blueprint. As part of this journey, the Department took a phased approach focusing on programmes and Entities under its ambit. The first phase of the journey focuses on Public Employment Services (PES) and Inspections and Enforcement Services (IES).

PES Services are now integrated into one solution covering.

Work Seeker Registration

Opportunity Registration

Employment Counselling

Psychometric Assessment

Public/Private Employment Agency Registration and Cancellation

International Cross Border Labour Migration and

PES Advocacy

The following IES Services are fully automated and integrated into a solution.

Enquiry

Complaints

Exemptions

Approvals

Incident Investigations

Inspections

Prosecutions

Occupational Entity Registrations

Advocacy and Blitz

The new solution that the Department is deploying for the Branches aims at improving internal operational efficiencies while at the same time making services easily accessible to all stakeholders. The new solution will be available via multiple channels, the walk-in channels are through the Labour Centre network countrywide and online through the deployed self-service offerings.

The Department envisages the following benefits will be realised by the clients.

Improved service delivery across all the service centres

Faster tracking and follow-up of client interactions through referenced case files and statuses

Availing of online service channels thereby increasing the Department’s service reach.

Elimination of the need for clients to queue for services across service centres due to self-service channels online.

The diversified service channels enable more clients to access services.

One source of information, a single entry of information and multiple usages.

Improved service delivery and ease of doing business for service partners.

The launch of the new system on 01 July 2023 marked the beginning of a new service delivery model. The Department is all excited about this as it looks forward to its clients’ accessing services through the new channels. Online services will be accessible via the Department of Employment and Labour website: www.labour.gov.za

For more information, contact:

Teboho Thejane

Departmental Spokesperson

Cell: 082 697 0694

E-mail: [email protected]

Source: Government of South Africa