Category: MENA

Veteran technology leader will further align the company to drive increased value for global customers

FLORHAM PARK, N.J., June 07, 2022 (GLOBE NEWSWIRE) — TrueCommerce, a global provider of trading partner connectivity, integration, and unified commerce solutions, announced today that Randy Curran has been appointed as Chief Executive Officer and a member of the Board of Directors, effective June 1, 2022.

“We’re incredibly proud of the growth TrueCommerce has experienced,” said Ryan Harper, General Partner for Welsh, Carson, Anderson & Stowe (WCAS) and member of the TrueCommerce Board of Directors. “We’re confident TrueCommerce will accelerate this upward trajectory under Randy’s guidance. He is a proven leader with an extensive background in leading companies into their next stages of growth and operational excellence.”

TrueCommerce’s growth is attributed to several factors. With its acquisition of DiCentral, the company doubled its headcount, increased its customer base by 40%, and expanded its presence across the Americas, Europe, and Asia Pacific. It also invested in its global platform and product development, experiencing a 24% increase in total connections to its global network year over year and a 25% increase in overall data volume on the TrueCommerce Commerce Network compared to 2020.

Mr. Curran is a long-time technology leader with decades of experience transforming and propelling high-growth, international companies to success. He most recently served as an Operating Partner for WCAS, a leading U.S. private equity firm and majority stakeholder of TrueCommerce. Prior to Welsh Carson, Mr. Curran served as CEO for OHL, Inc. (later purchased by GEODIS), the fourth-largest third-party logistics warehouse (3PL) in the U.S., where he created alignment among the management team and led the enhancement of information systems that serviced customers and employees. Mr. Curran also held CEO roles at ITC^Deltacom, Inc. (now Deltacom), ICG Communications, and Thermadyne Holdings, Inc. He graduated from DePauw University with a B.A. in Economics and has an MBA from Loyola University.

“TrueCommerce is at the forefront of the supply chain technology market, and in a global economy that necessitates reliable, seamless supply chain solutions, the growth opportunities for the company are tremendous,” said Mr. Curran. “I’m honored to join this talented team to drive home the alignment of customer success, implementation, support, and making TrueCommerce a destination employer.”

About Welsh, Carson, Anderson & Stowe
WCAS is a leading U.S. private equity firm focused on two target industries: healthcare and technology. Since its founding in 1979, the firm’s strategy has been to partner with outstanding management teams and build value for its investors through a combination of operational improvements, growth initiatives, and strategic acquisitions. The firm has raised and managed funds totaling over $27 billion of committed capital. For more information, please visit www.wcas.com.

About TrueCommerce
TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces. We’ve revolutionized supply chain visibility and collaboration by helping organizations make the most of their omnichannel initiatives via business P2P connectivity, order management, collaborative replenishment, intelligent fulfillment, cross-functional analytics, and product information management.

The TrueCommerce Global Commerce Network can connect businesses to over 160,000 retailers, distributors, and logistics service providers. As a fully managed services provider, we also manage new trading partner onboarding, as well as the ongoing management of partner-specific mapping, labeling changes, and communications monitoring. That’s why thousands of companies—ranging from startups to the global Fortune 100, across various industries—rely on us.

TrueCommerce: Do business in every direction
For more information, visit https://www.truecommerce.com.

Media Contact
Yegor Kuznetsov
Director, Marketing Communications
1-703-209-0167
yegor.kuznetsov@truecommerce.com

SAN JOSE, Calif., June 06, 2022 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ: ZM) today announced that Greg Tomb will join the company as President effective June 7, 2022. Tomb brings more than 20 years of experience and comes to Zoom from Google Cloud, where he was most recently Vice President of Sales, Google Workspace, SMB, Data & Analytics, Geo Enterprises, and Security Sales.

Reporting directly to Zoom founder and CEO Eric S. Yuan, Tomb will oversee the company’s go-to-market strategy, revenue efforts, and office of the Global CIO. Tomb will help shape Zoom’s next chapter as the company continues transforming into a multi-product platform that enables communication, hybrid work, and an expanding number of business workflows.

Mr. Yuan said, “I am so excited to welcome Greg to the Zoom team. Greg is a highly-respected technology industry leader and has deep experience in helping to scale companies at critical junctures. His strategic thinking, can-do attitude, and value of care he brings to customers make him the perfect addition to our strong leadership team.”

Mr. Tomb said, “I’m thrilled to join forces with Eric and the Zoom team to help drive growth. I strongly believe that Zoom has an impressive foundation with its multi-product platform, and I look forward to the tremendous opportunities ahead to help businesses around the world address their communications and collaboration needs.”

About Greg Tomb

Greg oversees Zoom’s go-to-market strategy, revenue efforts, and office of the Global CIO. Most recently he was Vice President of Sales, Google Workspace, SMB, Data & Analytics, Geo Enterprises, and Security Sales at Google Cloud. Before Google, Greg was the President of Sales and GTM for SAP’s cloud offerings, including Intelligent Spend, SuccessFactors, Customer Experience, Digital Supply Chain, Concur, as well as SAP Business Technology Platform. Prior to SAP, Greg served as CEO of Vivido Labs Inc. and has held management positions at Accenture Consulting and Comergent Technologies Inc. He is also on the Board of Directors of Pure Storage Corporation.

About Zoom
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

Zoom Public Relations
Colleen Rodriguez
Head of Global PR
[email protected]

Zoom Investor Relations
Tom McCallum
Head of Investor Relations
[email protected]

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution

SAN JOSE, Calif. and SAN FRANCISCO, June 06, 2022 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ: ZM) and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys ​​Cloud CX™. Together, the offerings provide organizations with an easy-to-configure and feature-rich cloud contact center and unified communications solution that enables teams to better collaborate to solve customer needs.

The companies’ expanded partnership includes a go-to-market relationship where Genesys will enable its global direct and indirect channel to deliver the combined Zoom Phone plus Genesys Cloud CX solution.

InflowCX, a consulting and professional services provider for contact center, customer experience, and unified communications solutions, is seeing increased potential for organizations to deploy Zoom and Genesys as part of their UCaaS and CCaaS transformation.
The company recently helped two organizations, a pediatric healthcare provider and auto insurance company, implement the integrated offerings from Zoom and Genesys. Both organizations aimed to make it easier for employees to pass information between the contact
center users and other areas of the business so customers and patients could be served more seamlessly – whether they were calling, interacting with digital channels, or walking into an office.

InflowCX Chief Revenue Officer Mike Dolloff said, “Today, businesses don’t want to deal with clunky and frustrating workflows just to move customer interactions between technology stacks. By working together, Zoom and Genesys are solving a huge hurdle for many of our clients, bridging communications across entire organizations and improving employee and customer experience. Across industries and regardless of company size, we’re consistently hearing from businesses that presence and directory availability between Zoom Phone and Genesys Cloud is critical to empowering employees to get a customer to the right resource in real time.”

“By deepening the alignment from our partnership with Genesys, we will accelerate the introduction of Zoom Phone into Genesys Cloud CX’s robust customer base, bringing those businesses a modern cloud phone solution as part of a seamless, unified platform to improve employee collaboration and create stronger, more meaningful customer experiences,” said Ryan Azus, Chief Revenue Officer, Zoom. “Zoom’s innovative phone solution aligns perfectly with the experience orchestration capabilities of Genesys and goal of transforming how companies connect with their customers and employees. We are excited to incorporate this strengthened integration into our open partner ecosystem to provide businesses with the flexibility and ability to optimize their cloud contact center and communications solutions.”

“Increasing market demand for combined unified communications and contact center solutions is an acknowledgement from businesses that ultimately every employee serves the customer, whether customer-facing or not,” said ML Maco, Chief Revenue Officer, Genesys. “That’s why together with Zoom, we’re reducing barriers for businesses and enabling our ecosystem to help joint customers better connect the enterprise and exceed consumer expectations in a changing digital world.”

To learn more, join Genesys Xperience 2022 this week to hear Zoom Chief Product Officer Oded Gal and Genesys Strategy Officer Peter Graf discuss how the companies are working together to help businesses earn the trust of customers and employees in a session moderated by CX influencer Blair Pleasant, President & Principal Analyst, COMMfusion. The joint session with Zoom and Genesys is held on day two of Xperience from 5:30-6 am ET; 1:30-2 pm ET on June 9; and on-demand following the event. Register now.

About Zoom
Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

About Genesys
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Zoom Press Relations
Bridget Moriarty
Partner PR Specialist
[email protected]

Genesys
Rachel Faulkner Perez
Sr. Director, External Communications
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

In the face of further economic turmoil and supply chain disruptions, food banks once again played a pivotal role in providing emergency food assistance—at a level 128 percent higher than before the pandemic.

Chicago, IL, USA, June 06, 2022 (GLOBE NEWSWIRE) — Today, The Global FoodBanking Network (GFN) announced that food banks in 44 countries served 39 million people in 2021, demonstrating that need for food assistance is continuing at high levels in the face of rising food prices and disrupted supply chains.

The data is part of GFN’s annual Network survey, and this year’s responses emphasize the importance of a strong network of food banks in times of crisis.

“Communities around the world are facing hunger at unprecedented rates,” said Lisa Moon, president and CEO of The Global FoodBanking Network. “Consistently, food banks are stepping up and using their unique expertise to connect millions of people to nutritious food.”

The 39 million people who sought emergency food assistance is a 128 percent increase over 2019 pre-COVID levels of service. Additionally, about 54 percent of people were served regularly for more than three months during 2021 while 44 percent of people served visited food banks occasionally, temporarily, or for the first time due to a shift in economic circumstances.

More than three-fourths of people served by GFN member food banks live in emerging and developing market economies. Most of the people who visited GFN member food banks in 2021—about 24 million—live in Asia and Oceania. Another 8.8 million food bank visitors are from Latin America. Children ages 17 and under comprised more than a third of the total people served.

Food banks, on average, distributed 57 percent more food and grocery products than the previous year, despite sourcing challenges brought on by breakdowns in supply chains and other factors. The most commonly distributed products are fruits and vegetables—constituting 30 percent of what an average food bank provides.

While need for hunger relief has been unprecedented, so has the generosity and determination of people partnering within the Network. Nearly 317,000 people volunteered with GFN partner food banks, a 14 percent increase over 2020, providing more than 8 million hours of support.

2022 is already proving to be another challenging year for people facing hunger and food insecurity, with the Ukraine invasion compounding the continuing effects of the pandemic and leading to further rises in food prices. But food banks will continue to respond quickly and efficiently in the face of crises, leaning on the experiences of the past few years.

“Unfortunately, we are likely on the precipice of a global hunger crisis,” said Moon. “Food banks will be central to the response. The lessons learned during the pandemic have strengthened the Network, better equipping us to provide ongoing services to children, individuals, and families in vulnerable situations.”

About The Global FoodBanking Network:

The Global FoodBanking Network supports community-led solutions to alleviate hunger in more than 40 countries. While millions struggle to access enough safe and nutritious food, nearly a third of all food produced is lost or wasted. We’re changing that. We believe food banks directed by local leaders are key to achieving Zero Hunger and building resilient food systems. For more information, visit foodbanking.org.

Nina Rabinovitch Blecker, Vice President, Strategic Communications
The Global FoodBanking Network
+1.617.823.4107
[email protected]