Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey

No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations

Cloudbeds Acquires Whistle

No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations

SAN DIEGO, June 27, 2022 (GLOBE NEWSWIRE) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today at HITEC 2022 the acquisition of the industry’s leading guest engagement solution, Whistle. Together, the companies will integrate their best-in-class technologies to remove friction points in the guest journey through a single platform.

“The term contactless is becoming far too synonymous with hospitality,” said Richard Castle, COO and Co-Founder of Cloudbeds. “We want more contact between lodging businesses and their guests to create purposeful touchpoints, answer questions and provide guidance through the entire guest journey. Research shows that engaged guests spend more, leave better reviews and the majority prefer to communicate via digital channels — Whistle makes it all possible. Whether it’s a booking engine chat or front desk text request, Whistle positions Cloudbeds customers to be a part of the guest journey from discovery to post-stay, removing barriers that might hinder a booking or positive review.”

Whistle leads the industry in guest engagement with unified communication tools, digitized arrival experiences and more. Current customers include major hospitality brands and hoteliers around the world, including Choice Hotels, Accor, IHG and Four Sisters Inns, among others. Founded in 2015, the company has been rated the no. 1 guest messaging software by Hotel Tech Report for five consecutive years.

Whistle will play an important role in the company’s vision for creating a fully frictionless solution that enables guests to engage with lodging businesses on their own terms. Simultaneously, it will give lodging businesses a unified platform to more efficiently manage points of contact throughout the entire guest journey.

“Our goal has always been to give lodging businesses a unique, easy-to-use solution that simplifies and streamlines the way they communicate,” said Christopher Hovanessian, CEO and Co-Founder of Whistle. “Cloudbeds has a clear vision for building a better, more frictionless hospitality experience via a unified platform. Together, we can make a greater impact on the industry that benefits not only the guest, but also the property staff and the lodging business itself.”

Following its Series D funding announcement in November, Cloudbeds has doubled down on its commitment to “more reservations, happier guests” with three acquisitions and the introduction of several new product offerings to address major pain points for both operators and guests. Driven by an aggressive product roadmap, the company has nearly tripled in size over the past year, with more solutions set to roll out in Q3 designed to help hoteliers grow their businesses.

For more information, visit cloudbeds.com/whistle.

Cloudbeds will share further details about the acquisition at HITEC 2022 in Orlando, during a press event at 1:30 p.m. ET in Booth # 1701 on Tuesday, June 28.

About Cloudbeds
Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. The award-winning Cloudbeds Hospitality Platform seamlessly combines solutions for front desk, revenue, distribution, guest acquisition, and guest engagement in a single unified system, enhanced by a marketplace of third-party integrations. Cloudbeds was named No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022 and recognized by Deloitte’s Technology Fast 500 in 2021. For more information, visit www.cloudbeds.com.

Contact:
Angela Petersen
[email protected]

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/ea0d94df-2649-42d8-8e49-c59efe9665e5

 

Cloudbeds acquiert Whistle, et résout les problèmes de friction dans le parcours des clients

Le PMS n°1 et la plateforme de messagerie client n°1 unissent leurs forces pour intégrer de manière transparente les solutions d’engagement des clients dans les opérations quotidiennes de l’hébergement

Cloudbeds acquiert Whistle

Le PMS n°1 et la plateforme de messagerie client n°1 unissent leurs forces pour intégrer les solutions d’engagement client de manière transparente dans les opérations quotidiennes d’hébergement

SAN DIEGO, 27 juin 2022 (GLOBE NEWSWIRE) — Cloudbeds, la plateforme de gestion hôtelière qui alimente de plus en plus de réservations et de clients heureux pour les entreprises d’hébergement du monde entier, a annoncé aujourd’hui lors de l’HITEC 2022 l’acquisition de Whistle, le leader en solution d’engagement des clients du secteur. Ensemble, les entreprises intégreront leurs meilleures technologies pour éliminer les points de friction dans le parcours client à travers une plateforme unique.

« Le terme “sans contact” est de plus en plus synonyme d’hospitalité », a déclaré Richard Castle, directeur de l’exploitation et cofondateur de Cloudbeds. « Nous voulons davantage de contacts entre les entreprises d’hébergement et leurs clients pour créer des points de contact utiles, répondre aux questions et fournir des conseils tout au long du parcours client. Les recherches indiquent que les clients engagés dépensent plus, laissent de meilleurs commentaires et la majorité préfère communiquer via les canaux numériques : Whistle rend tout cela possible. Qu’il s’agisse d’une discussion sur le moteur de réservation ou d’une commande par message, Whistle positionne les clients de Cloudbeds pour qu’ils fassent partie du parcours du client, de la découverte à l’après-séjour, supprimant les obstacles qui pourraient entraver une réservation ou un avis positif. »

Whistle est le leader du secteur en matière d’engagement des clients avec des outils de communication unifiés, des expériences d’arrivée numérisées et plus encore. Les clients actuels comprennent de grandes marques hôtelières et des hôteliers du monde entier, notamment Choice Hotels, Accor, IHG et Four Sisters Inns, entre autres. Fondée en 2015, la société a été classée « logiciel de messagerie client n°1 » par Hotel Tech Report pendant cinq années consécutives.

Whistle jouera un rôle important dans la vision de la société pour créer une solution totalement sans friction qui permet aux clients de s’engager avec les entreprises d’hébergement à leurs propres conditions. En même temps, cela permettra aux entreprises d’hébergement d’accéder à une plateforme unifiée pour gérer plus efficacement les points de contact tout au long du parcours client.

« Notre objectif a toujours été de fournir aux entreprises d’hébergement une solution unique et facile à utiliser qui simplifie et rationalise leur façon de communiquer », a déclaré Christopher Hovanessian, PDG et cofondateur de Whistle. « Cloudbeds a une vision claire pour construire une meilleure expérience hôtelière sans heurts via une plateforme unifiée. Ensemble, nous pouvons avoir un impact plus important sur l’industrie qui profite non seulement au client, mais aussi au personnel de l’établissement et à l’entreprise d’hébergement elle-même. »

Suite à l’annonce de son financement de série D en novembre, Cloudbeds a doublé son engagement à « davantage de réservations, des clients plus heureux » avec trois acquisitions et l’introduction de plusieurs nouvelles offres de produits visant à résoudre les principaux problèmes des opérateurs et des clients. Axée sur une feuille de route de produits agressive, la société a presque triplé en taille au cours de l’année écoulée, avec davantage de solutions devant être déployées au troisième trimestre, conçues pour aider les hôteliers à développer leurs activités.

Pour tout complément d’information, veuillez vous rendre sur le site cloudbeds.com/whistle.

Cloudbeds partagera de plus amples détails sur l’acquisition à l’HITEC 2022 à Orlando, lors d’une conférence de presse à 13 h 30 HE au stand n° 1701 le mardi 28 juin.

À propos de Cloudbeds
Cloudbeds fournit la plateforme qui alimente l’hôtellerie, stimulant des opérations rationalisées, augmentant les réservations et les revenus et permettant des expériences clients mémorables pour les entreprises d’hébergement de toutes tailles et de tous types à travers le monde. La plateforme primée d’hôtellerie Cloudbeds combine de manière transparente des solutions pour la réception, les revenus, la distribution, l’acquisition d’invités et l’engagement des clients dans un seul système unifié, amélioré par une place de marché d’intégrations tierces. Cloudbeds a été nommée n° 1 PMS et n°1 des systèmes de gestion hôtelière par Hotel Tech Report en 2022 et reconnue par Technology Fast 500 de Deloitte en 2021. Pour tout complément d’information, veuillez vous rendre sur le site www.cloudbeds.com.

Contact :
Angela Petersen
[email protected]

Une photo accompagnant ce communiqué de presse est disponible à l’adresse : https://www.globenewswire.com/NewsRoom/AttachmentNg/ea0d94df-2649-42d8-8e49-c59efe9665e5

Cloudbeds Adquire Whistle para Remover Pontos de Atrito da Jornada do Hóspede

A plataforma de mensagens de hóspedes nº 1 e a PMS nº 1 unem forças para integrar perfeitamente as soluções de engajamento dos hóspedes nas operações comerciais diárias de hospedagem

Cloudbeds Adquire Whistle

A plataforma de mensagens de hóspedes nº 1 e a PMS nº 1 unem forças para integrar perfeitamente as soluções de engajamento dos hóspedes nas operações comerciais diárias de hospedagem

SAN DIEGO, June 27, 2022 (GLOBE NEWSWIRE) — A Cloudbeds, a plataforma de gerenciamento de hospitalidade que viabiliza um maior número de reservas e de hóspedes mais satisfeitos para empresas de hospedagens de todo o mundo, anunciou hoje na HITEC 2022 a aquisição da principal solução de engajamento de hóspedes do setor, a Whistle. Juntas, as empresas integrarão suas melhores tecnologias em uma única plataforma para remover pontos de atrito da jornada dos hóspedes.

“O termo sem contato está se tornando um sinônimo de hospitalidade”, disse Richard Castle, COO e Cofundador da Cloudbeds. “Queremos mais contato entre as empresas de hospedagem e seus hóspedes para que possamos criar pontos de contato propositais, responder perguntas e fornecer orientação durante toda a jornada do hóspede. As pesquisas indicam que hóspedes engajados gastam mais, elogiam mais, com a maioria preferindo se comunicar através de canais digitais. A Whistle possibilita isso tudo. Seja um bate-papo durante a reserva ou solicitação de texto da recepção, a Whistle viabiliza que os clientes da Cloudbeds façam parte da jornada dos hóspedes, desde à descoberta até à estadia, removendo barreiras que podem dificultar uma reserva ou avaliação positiva.”

A Whistle lidera a indústria de engajamento dos hóspedes com suas ferramentas de comunicação unificadas, experiências de chegada digitalizadas e muito mais. Seus clientes incluem grandes marcas de hospitalidade e hoteleiros de todo o mundo, incluindo Choice Hotels, Accor, IHG e Four Sisters Inns, entre outros. Fundada em 2015, a empresa é classificada como o software número 1 de mensagens para hóspedes pela Hotel Tech Report há cinco anos consecutivos.

A Whistle terá um papel importante na visão da empresa de criação de uma solução totalmente sem atrito que permita que os hóspedes se envolvam com as empresas de hospedagem como queiram. Por outro lado, ela irá proporcionar para as empresas de hospedagem uma plataforma unificada para um gerenciamento mais eficiente dos pontos de contato durante toda a jornada do hóspede.

“Nosso objetivo sempre foi oferecer para as empresas de hospedagem uma solução única e fácil de usar que simplifique e agilize as comunicações”, disse Christopher Hovanessian, CEO e cofundador da Whistle. “A Cloudbeds tem uma visão clara da construção de uma experiência de hospitalidade melhor e sem atrito por meio de uma plataforma unificada. Juntos, podemos ter um impacto maior em uma indústria que beneficia o hóspede e também a equipe da propriedade e a própria empresa de hospedagem.”

Após ou anúncio do financiamento da Série D em novembro, a Cloudbeds reafirmou seu compromisso de proporcionar “mais reservas e hóspedes mais satisfeitos” com três aquisições e a introdução de várias novas ofertas de produtos para abordar os principais pontos problemáticos para os operadores e hóspedes. Impulsionada por um planejamento de produtos competitivos, a empresa quase triplicou de tamanho no ano passado. Mais soluções projetadas para ajudar os hoteleiros a ampliar seus negócios devem ser implementadas no terceiro trimestre.

Para mais informação, visite cloudbeds.com/whistle.

Cloudbeds irá fornecer mais detalhes sobre a aquisição na HITEC 2022 em Orlando, durante uma coletiva com a imprensa às 13h30 ET no estande # 1701 na terça-feira, 28 de junho.

Sobre a Cloudbeds
A Cloudbeds fornece a plataforma que capacita a hospitalidade com operações simplificadas, aumentando o número de reservas e a receita, e proporcionando experiências memoráveis para os hóspedes de empresas de hospedagens de todos os tamanhos e tipos em todo o mundo. A premiada Cloudbeds Hospitality Platform combina integralmente as soluções para recepção, receita, distribuição, aquisição de hóspedes e envolvimento de hóspedes em um único sistema unificado, aprimorado por um mercado de integrações de terceiros. A Cloudbeds foi escolhida a PMS Nº 1 e o Sistema de Gestão Hoteleira Nº 1 pela Hotel Tech Report em 2022 e incluída na Technology Fast 500 da Deloitte em 2021. Para mais informação, visite www.cloudbeds.com.

Contato:
Angela Petersen
[email protected]

Foto deste comunicado disponível em: https://www.globenewswire.com/NewsRoom/AttachmentNg/ea0d94df-2649-42d8-8e49-c59efe9665e5/pt

Le G20 ambitieux sur le plan de déploiement du fonds contre les pandémies cette année

YOGYAKARTA, Indonésie27 juin 2022 /PRNewswire/ — Les ministres des Finances et de la Santé des 20 plus grandes économies du monde conviennent d’établir un fonds pandémique révolutionnaire pour aider le monde à mieux prévenir, se préparer et répondre aux futures pandémies.

Indonesian Health Minister gave remarks at the 1st G20 JFHMM

Le ministre indonésien de la Santé, Budi Gunadi Sadikin, et le ministre des Finances, Sri Mulyani Indrawati, ont coprésidé la 1ère réunion conjointe des ministres des Finances et de la Santé du G20 (JFHMM), au cours de laquelle les États membres du G20 ont convenu de la création d’un Fonds intermédiaire financier (FIF) pour la préparation, la prévention et la réponse aux pandémies (PPR), sous la tutelle de la Banque mondiale et les conseils techniques de l’OMS.

« Je suis heureux d’annoncer qu’un engagement de plus de 1,1 milliard de dollars a été obtenu pour le Fonds intermédiaire financier pour la PPR pandémique. » a déclaré le ministre Mulyani. L’Indonésie s’engage à contribuer à hauteur de 50 millions de dollars, Singapour à hauteur de 10 millions de dollars, les États-Unis à hauteur de 450 millions de dollars, l’Union européenne à hauteur de 450 millions de dollars, l’Allemagne à hauteur de 50 millions d’euros (52,7 millions de dollars) et Wellcome Trust à hauteur de 10 millions de livres (12,3 millions de dollars). Les États membres du G20 ont également souligné que le fonds serait inclusif par nature et permettrait aux pays à revenu moyen et faible d’y avoir accès.

La conclusion du JFHMM sera également discutée lors de la prochaine réunion des ministres des Finances et des gouverneurs des banques centrales (FMCBG) le mois prochain et fera l’objet d’un suivi lors de la prochaine réunion du groupe de travail conjoint Finances-Santé (JFHTF).

Le ministre indonésien de la santé, M. Budi, a souligné que le JFHTF du G20 a progressé dans la discussion de l’idée de la création d’un FIF qui a été introduite pour la première fois pendant la présidence italienne du G20 en 2021. « Je suis convaincu que nous obtiendrons des résultats concrets d’ici octobre, ce qui inclut l’établissement de la FIF et la collaboration avec la plateforme de coordination », a déclaré le ministre Budi.

Les deux réunions ont également convenu de la vérification universelle des certificats de vaccination COVID-19, des protocoles sanitaires pour faciliter la mobilité mondiale, et de l’expansion du Centre mondial de fabrication et de recherche pour la PPR, en particulier la production de vaccins, de produits thérapeutiques et de diagnostics devant avoir lieu dans les pays en développement.

Le directeur général de l’OMS, le Dr Tedros Adhanom Ghebreyesus, la Banque mondiale, GAVI, CEPI, le Fonds mondial et la Fondation Bill et Melinda Gates ont assisté à la réunion. Le Dr Tedros a déclaré que la FIF doit également être cohérente avec les autres initiatives mondiales en matière de santé. « Cette plateforme doit s’appuyer sur l’expérience de l’ACT Accelerator, du cadre de lutte contre la grippe pandémique et d’autres mécanismes. Il s’agit d’un axe important du volet santé du G20 sous la direction du ministre Budi », a-t-il déclaré.

Photo – https://mma.prnewswire.com/media/1846835/SLW00832.jpg

Forestry, Fisheries and the Environment on Cabinet approval of South Africa’s first draft game meat strategy for public comment

Cabinet approves South Africa’s first draft game meat strategy for public comment

Cabinet has approved the South Africa’s first draft Game Meat Strategy for public comment.

South Africa, renowned internationally for its abundant wildlife provides market opportunities that could derive from the harvesting of game meat and related value-added products.

“The strategy and implementation plan are aimed at creating a formalised, thriving and transformed game meat industry in South Africa that contributes to food security and sustainable socio-economic growth,” said Minister of Forestry, Fisheries and the Environment, Barbara Creecy.

The aim is to attract investment in this game meat sector, and to open local, regional and international market opportunities. This requires transformation of the industry to ensure future growth in this sector.

The game meat industry, currently mainly a by-product of hunting, is predominately an informal industry that operates in a fragmented manner. The game meat industry is largely untransformed, and there is a very low participation rate of previously disadvantaged individuals. In addition, there are large areas of community owned land that is suitable for plains game, and which provides opportunity for community based enterprises to drive rural socio-economic development. There are also high barriers to entry, which would need to be addressed.

The aim of this strategy will, thus, be to create a formalised game meat industry based on achieving the economies of scale necessary for commercial ventures based primarily on game meat production, harvesting, processing, distribution, and marketing. There is a need to ensure that the potential of game meat as a driver of rural socio-economic development, founded on biodiversity-based land-use, is leveraged to create wealth, jobs, and climate friendly and resilient meat-based food security. Game meat enterprises, complimenting other biodiversity economy activities, needs to be commercially and socially viable, and ecologically sustainable, and the Strategy sets out to achieve this.

Some of the key strategic outcomes encapsulated within the Strategy include shifting from an informal sector where game meat production and harvesting is secondary to hunting, to formal commercial ventures focused on game meat production and the associated full value chain, as well as a reconfigured industry model that promotes economies of scale necessary for substantial and sustainable growth of the sector.

Commercialised harvesting and processing enterprises will add value in larger game production systems that can consistently meet increased consumer demand, and widespread and consistent marketing of game meat will increase demand, driving sustainable scaled up production and processing. Importantly, the strategy seeks to achieve meaningful ownership of commercial game meat based ventures by previously disadvantaged individuals, and the repurposing of some community owned land for large-scale commercial game meat production.

The strategy acknowledges the significant contribution that is being made by current wildlife businesses and the various associations that drive critical elements of the value chain. Key to taking the new strategy forward will be to harness their experience and expertise. New Private Sector investments will be needed, and partnerships and collaborations will be essential, and will need to be meaningful, and with buy-in from all stakeholders. The Department will continue to engage strongly with current and potential industry participants, including through the Wildlife Forum, in order to capitalise on the collective energy that went into developing the draft Game Meat Strategy, and to create the momentum for its successful implementation.

“The need to create new value, open up new opportunities, generate new growth, and deliver new efficiencies are all key to transformation, and will necessitate change along the entire Game Meat value chain,” said Minister Creecy.

The draft Strategy will be published for public comment in the second quarter of the 2022/23 financial year,

For media queries contact Albi Modise on 083 490 2871

Source: Government of South Africa

UN drug report shines light on cannabis, cocaine and methamphetamine trends

The World Drug Report 2022 also details the environmental consequences of the illicit drugs trade, the expansion of synthetic drugs to new markets, and an all-time high in cocaine production.

“Numbers for the manufacturing and seizures of many illicit drugs are hitting record highs, even as global emergencies are deepening vulnerabilities,” said UNODC chief Ghada Waly.

“At the same time, misperceptions regarding the magnitude of the problem and the associated harms, are depriving people of care and treatment and driving young people towards harmful behaviours”.

Global overview

The report outlined that some 284 million 15 to 64-year-olds used drugs in 2020, indicating a 26 per cent increase during the course of a decade.

Globally, 11.2 million people were estimated to inject drugs, around half of whom were living with hepatitis C; 1.4 million with HIV, and 1.2 million with both.

In Africa and Latin America, those under 35 represent most of the people being treated for drug use disorders.

Repercussions of cannabis legalization

In North America, legalized cannabis on a state level – especially new potent products containing elevated levels of high-inducing THC – appears to have increased daily usage, particularly among young adults.

In addition to increasing tax revenues, it has also caused a reported surge among people with psychiatric disorders, increased suicides and hospitalizations while generally reducing possession arrests.

Cocaine, meth and opium

In 2020, global cocaine manufacturing grew 11 per cent from the previous year to 1,982 tons and, despite the COVID-19 pandemic, seizures increased to a record 1,424 tons.

Nearly 90 per cent of cocaine seized last year was trafficked via land and/or sea, reaching regions beyond the regular markets of North America and Europe.

Methamphetamine (or meth) trafficking continued to expand geographically, with 117 countries reporting seizures between 2016 and 2020, versus 84 from 2006?2010, with volume growing an astonishing five-fold, between 2010 and 2020.

While the global area being used for opium poppy cultivation fell globally by 16 per cent to 246,800 hectares between 2020 and 2021, increased Afghan production triggered a seven per cent jump to 7,930 tons during that period.

Key drug trends

Most people in drug rehabilitation throughout Africa and South and Central America are primarily being treated for cannabis abuse while those in eastern and south-eastern Europe and central Asia, most often require help for the misuse of opioids.

In the United States and Canada, overdose deaths, predominantly driven by an epidemic of the non-medical use of fentanyl – which can be fatal in tiny doses, and is commonly used to ‘cut’ other drugs such as street cocaine – continue to break records.

Estimates in the US point to more than 107,000 drug overdoses last year, up from nearly 92,000 in 2020.

Conflict zone magnets

Meanwhile, the report reveals data from the Middle East and Southeast Asia suggesting that conflict can act as magnets for synthetic drug manufacturing, which may increase if the violence is close to large consumer markets.

Historically, parties to conflict have often used illegal drug profits to finance war.

Conflicts may also disrupt and shift drug trafficking routes, as has happened in the Balkans and most recently in Ukraine, since Russia annexed Crimea and separatists took control of areas of the east in 2014.

Reported clandestine laboratories in Ukraine have skyrocketed from 17 dismantled in 2019, to 79 in 2020 – 67 of which were producing amphetamines – the highest number of disassembled labs reported in any given country, in 2020.

Environmental impacts

The carbon footprint of indoor cannabis is between 16 and 100 times greater, than for outdoor cannabis, on average, according to the report – due to the intensive energy demands of artificial cultivation. And it is 30 times greater for lab-produced cocaine, than that for cocoa bean production.

Other environmental impacts include substantial deforestation associated with illicit coca cultivation; waste generated during synthetic drug manufacturing, which can be 5-30 times the volume of the end product; and dumping other waste that can affect soil, water and air directly.

Other organisms, animals and the overall food chain, suffer indirectly, said UNODC.

Gender treatment gap

Although women remain in the minority of drug users globally, their consumption rate increases more rapidly than men on average, said the report, and fewer get treatment.

They use an estimated 45-49 per cent of amphetamine and non-medical pharmaceutical stimulants, pharmaceutical opioids, sedatives, and tranquilizers.

And although women represent almost one in two amphetamines users, they constitute only one in five people in treatment for amphetamine use.

Moreover, they play a range of roles in the global cocaine economy, from cultivating coca to transporting small quantities and selling to consumers.

“We need to devote the necessary resources and attention to addressing every aspect of the world drug problem, including the provision of evidence-based care to all who need it, and we need to improve the knowledge base on how illicit drugs relate to other urgent challenges, such as conflicts and environmental degradation,” said UNODC chief Ghada Waly.

Source: United Nations